Operations Manager – Health


Return to Form needs an operations manager responsible for making the business hum and grow.

About You

You are basically a super human. You understand about business, you care about people and you like to get things done. You are enthusiastic and you are full of ideas, and you are not too shy to tell us. You are a detail guru but you can see the big vision – and you drive everyone to get there with everything you do. You have a tertiary qualification and you are ready to take a step forward in your career. You are ready to shine.

Of course, having excellent communications skills is a must. You have initiative, drive to develop the business and of course, you work well autonomously and as well as part of a team.

Bonus points:

  • You are interested in health.
  • You have worked in a health clinic before.
  • Experience of an Agile and/or startup environment.
  • Analytical thinking and you are used to work with data.

About Us

We believe people have the right to feel great. That is why we look at people as a whole and offer different treatments to not only get them feeling better but return them to full form. We believe in tailored, individualised care with longer sessions (generally 60 minutes).

At Return to Form we have resident physios, acupuncturists, massage therapist, Yogi, personal trainer and nutritionist/naturopath. We also have a specialist physio in pelvic floor health, and cancer rehab inc. Pinc & Steel cancer rehab programs.

The Work

We are growing and that is why we need you. Your key objective is to grow the business while ensuring that it functions well on a day to day basis. You won’t be given a prescriptive job description, you will be given goals and expectations. You will create your own role out of these requirements. Of course, support and coaching will be offered when you want. You will be supporting and coaching others too.

You will be based in Ponsonby, although some travel will be required to our new location in New Lynn, and others as they are developed. Of course, we will talk about that once we get face to face.

Some of your responsibilities:

  • Drive business growth
    • Execution of the Business Plan
    • Sales and marketing
    • Opening new clinics
  • Maintain the existing business
    • Operations Management at the clinics
    • Budgeting and Financial Control
  • Customer Relationship Management
  • Staffing
    • Recruitment & training
    • Performance

The Culture

We enjoy a good laugh. We like great energy and we are very enthusiastic. We encourage in-house contra services and you can book yourself in for therapies within the team at any time. We offer Pilates and yoga classes too.

We also like trying things that might not work and we like supporting each other. We are happy to fail, but we don’t like to feel like a failure. We also like cooking different foods and sharing with the team.

The five Return to Form Values

  • Our clients are everything and they have the right to feel great.
  • Everything is connected, that is why we look at the whole person.
  • We don’t just fix problems. We prevent, educate and get people back to the best form.
  • We do the right thing.
  • Take ownership. That’s a leader way of approaching things.

How to apply

If this position and this working environment sounds like a bit of you, please send your CV and a nice letter to info@returntoform.com.